Return policy

Orders may be cancelled during a 14-day cooling-off period, counted from the exact moment of order confirmation receipt. Within this timeframe, you may cancel the order for any reason at all. To exercise this right, simply send us an email before the end of the cooling-off period. Once it has lapsed, all sales are regarded as final and no refunds will be issued.

Customers are encouraged to thoroughly inspect their purchases upon receipt and contact our customer service team promptly for any concerns. All our products are covered by a 3-year warranty.

Please note: Given the personalised nature of our custom products, the 14-day cooling-off period does not apply to custom orders.