Return policy

 

Stock orders may be cancelled during a 14-day cooling-off period, counted from the exact moment of order confirmation receipt. Within this timeframe, you may cancel the order for any reason at all. To exercise this right, simply send us an email before the end of the cooling-off period. Once it has lapsed, all sales are regarded as final and no refunds will be issued.

Please note: Given the personalised nature of our bespoke or custom products, the 14-day cooling-off period does not apply to either. It only applies to stock keeping units. In exceptional circumstances, we may issue a refund at our discretion:

• If we haven't started working on your build: full refund.
• If your build is already underway: refund of paid total minus 50% of standard product deposit  

Customers are encouraged to thoroughly inspect their purchases upon receipt and contact our customer service team promptly for any concerns. All our products are covered by a 3-year warranty.